Leadership

Lisa Thacker Lamberson, AFSB

President

After graduating from the University of Virginia in 1992 with a B.S. in Commerce from the McIntire School of Commerce, Lisa worked as a Surety Construction Bond Underwriter for the USF&G / St. Paul (now Travelers Companies) in Florida until she returned to Richmond, VA in 2002 to assume a director position in the family business.

Sharon Thacker Whiting, MBA

VP of Finance

Sharon obtained her accounting degree from Virginia Tech and a Master of Business Administration from the Darden School in 1991. Over the years, Sharon has worked for major accounting firms and in Corporate Treasury for Fortune 500 firms across the country. She returned to Richmond, VA in 2004 to assume a director position in the family business after serving as a consultant for the business for many years.

Ed West

VP of Operations

Ed joined Cii Service in 1986. He has over 30 years of commercial, industrial and institutional HVAC experience. He has an Associate Degree in Refrigeration and Air Conditioning from Old Dominion University. He holds North Carolina licenses in Heating Contracting H-2, Heating Contracting H-1, Heating Contracting H-3 Class I, Electrical Contracting SP-PH and Refrigeration Contracting.

Rick McClanahan

VP of Operations

Rick joined Cii Service in 1984. He has over 30 years of commercial, industrial, and institutional HVAC experience. Rick has an Associate Degree in Air Conditioning & Refrigeration from Danville Community College, VA.

Jeff Covington

VP of Business Development

Jeff Covington serves as Vice President of Business Development for Cii Service, A Fidelity Company, where he leads the company’s business development strategy and sales. He is responsible for driving sustainable revenue growth, implementing innovative sales technologies, developing high-performing teams, and aligning strategic initiatives with the company’s long-term objectives.

Jeff brings more than three decades of HVAC / Mechanical industry experience, having built his career from the ground up. He began as an HVAC installation assistant before advancing into lead installation, field service, sales management, and executive leadership roles. He also spent over a decade as the owner and operator of a successful HVAC, plumbing, and electrical company, where he gained extensive experience in financial management, operations, and business strategy. Throughout his career, Jeff has remained committed to mentoring others and sharing the knowledge he has gained over 30 years in the industry.

Prior to joining Cii Service, Jeff earned national recognition for achieving the highest regional sales growth within his previous organization. He holds a Bachelor of Business Administration from Strayer University and previously earned his HVAC Master certification.